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Frequently Asked Questions (FAQs)

Can I place an order? Will Firma Stella deliver my parcel?

Yes, we continue to serve our customers. You can check the current delivery times on our delivery page. There is currently no delay on dispatching & delivering orders – UK & around the world.

Are delivery times affected?

Our team is working normally so pick and pack times are unaffected. We will give a realistic estimate of delivery times on our delivery page (see above). At the current time both Royal Mail and Couriers are delivering normally. You can follow Royal Mail updates here but they are committed to keeping the country moving during this difficult time.

Is it safe to receive orders?

We are making sure our packaging reach the strictest safety standards. The likelihood of an infected person contaminating one of our items in transit is low. The risk of catching the virus from a package that has been transported and exposed to the temperature and conditions is also low. More information on the virus is available on the . Gov and WHO information pages

What contact will I have with the delivery driver?

Some of our packages do not require a signature so they’ll be placed through your letterbox. Drivers have been advised to place packages at customer’s doorsteps and stepping back for those parcels that require a signature & are too large for your letterbox. If ID check is requested then these are now shown at a distance.

How do I know this is authentic?

Everything we sell on Firma Stella is guaranteed 100% Authentic. Most of the autographs we sell on the website have been acquired in person by our team. Where we can we show a photo or video of the actual signing process. Of course, not all stars like to be filmed while signing. We stand by every product and issue a Certificate of Authenticity for all items.

Does this item come with a Certificate?

We issue a Certificate of Authenticity (COA) for every item we sell on Firma Stella.

Do you deliver overseas?

We offer fast worldwide shipping on all of the items on our website. Please see our Delivery page.

How long does delivery take & Do you offer next day delivery?

Delivery takes 48 hours on the free delivery option and we do offer next day delivery for a small charge. Please see our Delivery page.

I’d like to know how much my item is worth?

We have extensive knowledge of international valuations for autographed items and rely on this when pricing our items. We do not provide valuations for third party items nor can we provide you with valuations for your own personal items. Note: We do not buy memorabilia from members of the public.

Do you buy memorabilia? (Where can I sell it)

On some occasions we will buy signed memorabilia from other companies but only if we can be 100% certain of the providence. Note: We do not buy memorabilia from members of the public.

I live nearby, can I come & purchase the item & pick up?

We operate a secure pick & pack facility which does not accept personal visitors from buyers. We apologise for this but it is the only way we can operate securely.

I haven’t received my item, the estimated date was yesterday but still not received?

Like all online retailers, we rely on Royal Mail and other courier services to get the items to you. On the rare occasion a delivery is late please contact us and we will trace the items for you.

What’s the tracking number?

We will provide the tracking number once the item is dispatched.

It said the item comes with photo proof but didn’t receive?

If on the rare occasion something is missing, please contact us immediately. You can trust us 100% so if something is not received, either an item or a COA we will put it right.

Can you frame my item?

We have recently added framing options for items. This is displayed clearly on each product page. If you have a question please contact us.

Can you offer a discount if I purchase a bulk order?

We do not normally give discounts as every item is priced to sell. However, if you would like to discuss this with us if you have a bulk order then by all means contact us.

How many of these do you have in stock?

Every item is listed on our website. Our products are unique in every case. Sometimes we may sell more than one item signed by a sports star or team, but the autographs will still be separately signed.

How do you get your items signed?

We have a number of methods: our staff travel to sports events all around the world, we work directly with the sports stars & we also purchase items from 100% trustworthy sources. Please ask us for more details on specific items  – We will provide signing locations on request.

Why aren’t you a member of any autograph groups?

Many of these so called ‘autograph verification’ sites are set up by individuals and some have even been infiltrated by companies selling copies or fakes. Rather than be part of a potentially corrupt network we would rather expound the virtues of our own signing process. We do not need the verification of potentially vulnerable third party organisations to do this for us.

Firma Stella©